When can I expect my order?
Most orders ship within a week of purchase. However we are a small, family-run business. So give us a little more time than the big box stores. When your order ships, you will receive a confirmation email with tracking information. You can respond to that email or your order confirmation email directly with questions or concerns.
What can I expect when I receive my order?
Your order will arrive in a white water-resistent polymailer via USPS. If there happens to be inclement weather on the day your package arrives your items will still be protected.
Do you ship internationally?
You betcha! We have shipped all over the world to date including: Australia, England, The Netherlands, Spain, Canada, Mexico, Finland, New Zealand and more! Let's and your country to the list. Just check international shipping at checkout and we will handle the rest.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
How long does it take to ship?
Most orders ship within 1-3 business days unless otherwise noted on the product. Usually, you can expect to receive tracking info for your order within 24-48 hours.
How long does it take for the tracking to update?
Most orders ship USPS and although we drop them off, they usually take 24-48 hours to be scanned in and updated by USPS.
Do you accept returns?
Of course. Return any item within 14 days of delivery for a full refund to your original payment method. All items must be unwashed, unworn and free of all scents and perfumes. All sale items and Naketano products are final sale. See our Returns page for more information.
What is your cancelations policy?
We do not accept order cancelations at this time.